Terms and Conditions

Office Number: 01932 483 310 Mayfair Consultancy Limited (Registration Number 751382) Are Directly Authorised & Regulated by The Financial Conduct Authority

Authorisation Statement

Mayfair Consultancy Limited (Registration Number 751382) are Authorised and Regulated by the Financial Conduct Authority (FCA). The FCA regulates financial services in the UK and you can check our authorisation and permitted activities on the Financial Services Register by visiting the FCA's website www.fca.org.uk/firms/systems-reporting/register or by contacting the FCA on 0800 111 6768.

Our Services
We offer products and services as follows:

Products:

Non-investment protection contracts - we offer non-investment protection products e.g. term assurance, income protection and critical illness from a range of insurers. We will provide you with a list of insurers we deal with upon request.

Non-investment business protection contracts - we offer non-investment protection products e.g. Business insurance solutions, Key Person Cover, Shareholder or Partnership Protection, Loan Protection, Employee Life Insurance.

Services:

Non-investment/Business protection contracts - We will provide you with advice after assessment of your personal circumstances, demands and needs.

The Costs of our Services

Non-Investment Protection and General Insurance Contracts

We do not charge a fee for these services as we will normally receive commission from the policy provider.

Our Ethical Policy

We are committed to providing the highest standard of financial advice and service possible. The interest of our clients is paramount to us and to achieve this we have designed our systems and procedures to place you at the heart of our business. In doing so, we will:

Be open, honest and transparent in the way we deal with you;

Not place our interests above yours;

Communicate clearly, promptly and without jargon;

Seek your views and perception of our dealings with you to ensure it meets your expectations or to identify any improvements required.

Termination

The authority to act on your behalf may be terminated at any time without penalty by either party giving seven day's notice in writing to that effect to the other, but without prejudice to the completion of transactions already initiated. Any transactions effected before termination and a due proportion of any period charges for services shall be settled to that date. Your potential liability to us referenced under "Cancellation Rights" above will survive any such termination.

Instructions

We prefer our clients to give us instructions in writing, to aid clarification and avoid future misunderstandings. We will, however, accept oral instructions provided they are confirmed in writing.

Complaints

If you wish to register a complaint, please write to Mayfair Consultancy Limited or email info@mayfairconsultancyltd.com

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

Compensation Scheme

We are covered by the Financial Services Compensation scheme (FSCS) if we cannot meet our obligations. This is dependent upon the type of business and the circumstances of the claim. protection business is covered for 90% of the claim, without any upper limit. Further information about this compensation scheme arrangement is available from the FSCS.

Cancellation rights

Mayfair Consultancy do not normally charge you a fee for arrangement of an insurance product as we will receive a commission from the product provider. If, however you cease to pay premiums and the policy subsequently cancels the provider will clawback a proportion of the commission that has been paid to us. As this commission covers the cost of our service to you, we will charge you a fee equal to the amount of commission that we must refund to the provider.
Once a policy is put into force we will write to you to inform you of the commission we will receive. This will be the maximum amount we will charge you, together with the maximum period of clawback. This will usually be for a period of 48 months.
In the absence of prior written agreement to the contrary, payment of our charges is required on receipt of our invoice. Failure to make payment within 28 days of the due date may result in the matter being referred to a debt collection agent whose charges will be added to and payable with the invoice debt.

Privacy Notice

Introduction

This Privacy Notice sets out how we'll use your personal data. Your personal data is data which by itself or with other data available to us can be used to identify you. We use your personal data in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR).

The types of personal data we collect and use

To assist you in finding products that meet your needs, we'll use your personal data for the reasons set out below.

The sources of personal data collected indirectly are mentioned in this statement. The personal data we use may be about you may include:
• Full name and personal details including contact information (e.g. home address and address history, email address, home and mobile telephone numbers);
• Date of birth and/or age (e.g. to make sure that you're eligible to apply);
• Financial details (e.g. salary and details of other income, expenditure and details of accounts with other providers);
• Information from credit reference or fraud prevention agencies, electoral roll, court records of debt judgements and bankruptcies and other publicly available sources;
• Family, lifestyle or social circumstances (e.g. the number of dependants you have);
• Employment details/employment status for credit and fraud prevention purposes; and
• Personal data about other named applicants. You must have their authority to provide their personal data to us and share this Privacy Notice with them beforehand together with details of what you've agreed on their behalf.

Providing your personal data

You must provide your personal data, so we can assist you in finding products that meet your needs (unless you're a customer and we already hold your details).

Using your personal data: the legal basis and purposes

We'll process your personal data:

1. As necessary to perform our contract with and source products that meet your needs:

a. To take steps at your request prior to entering into it;
b. To manage and perform that contract;
c. To update our records; and

2. As necessary for our own legitimate interests or those of other persons and organisations, e.g.:

a. For good governance, accounting, and managing and auditing our business operations;
b. To search at credit reference agencies (CRA's) at your home address;
c. To monitor emails, calls and other communications;
d. To send you marketing communications

3. As necessary to comply with a legal obligation, e.g.:

a. When you exercise your rights under data protection law and make requests;
b. For compliance with legal and regulatory requirements;
c. For establishment and defence of legal rights; and
d. For activities relating to the prevention, detection and investigation of crime;
e. To verify your identity, make credit, fraud prevention and anti-money laundering checks;
f. When you request us to disclose your personal data to other people;
g. To send you marketing communications where we've asked for your consent to do so.

You're free at any time to change your mind and withdraw your consent. The consequence might be that we can't do certain things for you.

Sharing of your personal data

Subject to applicable data protection law we may share your personal data with:

• Product providers in relation to our seeking to source products that meet your needs;
• Companies and other persons providing services to us;
• Our legal and other professional advisors;
• Fraud prevention agencies;
• Government bodies and agencies in the UK and overseas (e.g. HMRC and with regulators e.g., the Financial Conduct Authority, the Information Commissioner's Office);
• Courts, to comply with legal requirements, and for the administration of justice;
• In an emergency or to otherwise protect your vital interests;
• To protect the security or integrity of our business operations;
• To other parties connected with your Product application e.g. other people named on the application who will see your transactions; • When we restructure or sell our business or its assets or have a merger or re-organisation; and • Anyone else where we have your consent or as required by law.

Identity verification and fraud prevention checks

The personal data we've collected from you at application or at any stage will be shared with fraud prevention agencies who will use it to prevent fraud and money- laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance or employment in future. We may also search and use our internal records for these purposes. Criteria used to determine retention periods (whether or not you become a customer) The following criteria are used to determine data retention periods for your personal data: • Retention in case of queries. We'll retain your personal data as long as necessary to deal with your queries (e.g. if your application is unsuccessful);
• Retention in case of claims. We'll retain your personal data for as long as you might legally bring claims against us; and
• Retention in accordance with legal and regulatory requirements. We'll retain your personal data based on our legal and regulatory requirements.

Your rights under applicable data protection law

Your rights are as follows:
• The right to be informed about our processing of your personal data;
• The right to have your personal data corrected if it's inaccurate and to have incomplete personal data completed;
• The right to object to processing of your personal data;
• The right to restrict processing of your personal data;
• The right to have your personal data erased (the "right to be forgotten");
• The right to request access to your personal data and information about how we process it;
• The right to move, copy or transfer your personal data ("data portability").

Contact

If you have question, want to exercise your rights or make a complaint, please contact us. You can also make a complaint to the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 SAF, telephone 0303 123 1113, www.ico.org.uk

Anti-money laundering

We may be required to verify the identity of our clients, to obtain information as to the purpose and nature of the business which we conduct on their behalf, and to ensure that the information we hold is up-to-date. For this purpose, we may use electronic identity verification systems and we may conduct these checks from time to time throughout our relationship, not just at the beginning.

Law

This client agreement is governed and shall be construed in accordance with English Law and the parties shall submit to the exclusive jurisdiction of the English Courts.

Force Majeure

Mayfair Consultancy Limited shall not be in breach of this Agreement and shall not incur any liability to you if there is any failure to perform its duties due to any circumstances reasonably beyond its control.

DECLARATION

This is our standard agreement upon which we intend to rely. For your own benefit and protection, you should read these terms carefully before signing them. If you do not understand any point please ask for further information.